MEDICUBE EUROPE · Legal Information
Shipping and Delivery
Last updated: September 13, 2026In short
Ships from Hong Kong. Processing time: 1–5 business days. Shipping time: 8–14 business days. Estimated total: 9–19 business days, excluding Saturdays, Sundays, and holidays. Free standard shipping on orders of €59.99 or more to eligible destinations at checkout.
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Last updated: September 13, 2026
This policy describes how orders placed on MEDICUBE EUROPE are prepared and shipped.
1. Destinations Served
We ship to Italy and to European destinations listed at checkout. If a destination cannot be selected during checkout, we do not currently ship there.
2. Preparation and Delivery Times
Orders are shipped from Hong Kong. Order fulfillment takes 1–5 business days from the time the order is confirmed. After shipment, delivery takes 8–14 business days.
The estimated total time is therefore 9–19 business days from the date the order is confirmed, unless a different timeframe is communicated prior to purchase or expressly agreed upon with the customer. Preparation and shipping are two consecutive steps: the 8–14 days do not include preparation.
Business days do not include Saturdays, Sundays, and holidays. During product launches, promotions, or periods of high volume, order fulfillment may take longer, though it will not exceed the deadline communicated to the customer. In the event of a significant delay, we will notify the customer using the contact information provided in the order.
3. Shipping Costs
The shipping costs for the selected shipping address are displayed before payment. Standard shipping is free for orders of €59.99 or more to destinations where this option is displayed at checkout. The threshold is calculated based on the value of the products after any discounts and before any additional charges.
VAT and customs duties are included in the price of the products. There are no additional payments for VAT, duties, or customs clearance upon delivery. If the carrier requests these amounts, please contact our customer service before making the payment.
4. Tracking
When the order is handed over to the carrier, the customer receives a shipping confirmation with the tracking number, if available. It may take up to 48 hours for the tracking information to be updated.
5. Address and Delivery Attempts
The customer is responsible for ensuring that the provided address is accurate and complete. Requests for changes can only be accommodated before the order is processed. In the event of non-delivery, an incorrect address, or failure to pick up the order, any documented costs associated with reshipping or returning the order may be charged to the customer to the extent permitted by law.
6. Multiple Orders or Separate Shipments
An order may be shipped in multiple packages without any shipping costs in addition to those confirmed at checkout. In that case, multiple tracking codes may be provided.
7. Damaged package, missing item, or undelivered item
If the package arrives visibly damaged, we recommend that you accept it with reservations and take photos of the packaging and label. For missing, damaged, or undelivered items, please contact info@medicube-europe.com, providing your order number and, if applicable, photos. We will investigate the matter with the carrier and provide assistance in accordance with the legal warranty.
8. Delays and Non-Delivery
If we are unable to meet the agreed-upon deadline, the consumer may grant us a reasonable extension, except in cases where the law permits immediate termination. If delivery does not occur even by that deadline, the consumer may terminate the contract and receive a refund.
9. Returns and Cancellations
Return shipping and the right of withdrawal are governed by our Returns and Refunds Policy. For distance purchases, consumers generally have 14 days from delivery to notify us of their withdrawal, subject to the exceptions provided for by law, including those applicable to sealed cosmetic or hygiene products once they have been opened.
10. Contact Information
MEDICUBE EUROPE is operated by BEAUTY & BEAUTY S.R.L., VAT No. and Tax ID No. 01026380459, Corso Vannucci 22, 06121 Perugia (PG), Italy. Email: info@medicube-europe.com