Frequently Asked Questions

Check the model name, size, color, and package contents before adding it to your cart. Accessories are included only when specified in the selected variant or set. Compare AGE-R devices.

You can use the payment methods available at checkout. We do not currently offer installment payments. Before paying, check the summary of your items, any discounts, and shipping costs.

Contact us right away, specifying the order number and the requested change. We can make the change before the order is shipped, if production allows. If the package has already been shipped, the cancellation and return policies still apply.

We ship from Hong Kong. VAT and customs duties are included in the price, with no additional charges upon delivery. Order fulfillment takes 1–5 business days; shipping takes 8–14 business days after dispatch. Estimated total: 9–19 business days from order confirmation, excluding Saturdays, Sundays, and holidays, unless a different timeframe is communicated before purchase or agreed upon with you. Read our shipping policy.

Standard shipping is free on orders of €59.99 or more, based on the product total after discounts, for destinations where this option is available at checkout. For orders below this threshold, the shipping cost is displayed before payment. Only addresses accepted at checkout are eligible.

Check the link in the shipping confirmation and your spam folder. The tracking code may be generated before the courier’s first scan. If the estimated delivery date has passed, or if the package is marked as delivered but you haven’t received it, please contact us with your order number: we’ll help you investigate.

For purchases made as a consumer, you may notify us of your intention to cancel within 14 days of delivery, without providing a reason. Please email info@medicube-europe.com; your order number and the items purchased will help us identify your order. You then have 14 days from the date of notification to return the items. The shipping instructions do not constitute the authorization required to exercise this right. Full terms and conditions.

For goods delivered in sealed packaging that, once opened, cannot be returned for health or hygiene reasons, the exception provided by law applies. This does not automatically exclude any opened product, nor does it limit your rights regarding defective or non-conforming items.

If you change your mind, you are responsible for the direct cost of the return. For defective, damaged, or incorrect products, the necessary remedies are provided at no cost to you. Refunds for returns will be issued using the same payment method, unless otherwise agreed, and may be withheld until the merchandise is returned or proof of shipment is provided, whichever comes first. We do not require you to accept a store credit.

Contact customer support with your order number and a description of the problem; photos of the product and packaging may help us. The 14-day right of withdrawal is separate from the statutory warranty: the expiration of the right of withdrawal does not eliminate your rights regarding lack of conformity. Returns and Warranty.

Check the product information sheet and review the label and manual included in the package you received. AGE-R settings vary by model. If any important information is missing, please ask us before making a purchase. Skincare Routine Guide.

Email info@medicube-europe.com or use the Contact Us page. When placing an order, please include the order number; do not send passwords or full credit card information. For information about your personal data, please seethe privacy policy.